Thursday, January 19, 2012

Oops! Passengers incorrectly warned of crash

British Airways passengers were mistakenly told that the plane may need to make an emergency landing on water. NBC's Brian Williams reports.

By Joy Jernigan, senior travel editor

It was about 3 a.m. on a British Airways transcontinental flight when passengers heard an announcement that the plane was about to crash into the sea, The Telegraph reports.

But?the automated message?was a mistake, as crew members quickly reassured passengers.

"It was about 3 a.m. An alarm sounded and we were told we were about to land in the sea. I thought we were going to die," one passenger onboard told?The Telegraph.? ?My wife was crying and passengers were screaming. Then they played an announcement telling us to just ignore the warnings."

The Friday night incident occurred as?Flight 206 was over the Atlantic Ocean enroute from Miami to London's Heathrow Airport.

A British Airways spokesperson told the newspaper: "The cabin crew canceled the announcement immediately and sought to reassure customers that the flight was operating normally. We apologize to customers for causing them undue concern."

In August 2010, passengers on another British Airways?flight from London's Heathrow Airport to Hong Kong also were mistakenly warned they were about to crash. The error was blamed on a crew member who hit?an incorrect?button.

"Who knew they had that kind of prerecorded announcement ready to go onboard?the aircraft?" NBC's Brian Williams reported at the time.

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Source: http://overheadbin.msnbc.msn.com/_news/2012/01/17/10175708-oops-passengers-erroneously-told-plane-was-about-to-crash

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